CHWC partnered with the Workforce & Organizational Research Center (WORC) to investigate career mobility for frontline patient-facing healthcare workers. The study focuses on Nursing Assistants, Medical Assistants, and Patient Service Representatives, and seeks to understand how individuals in those positions perceive their opportunities to advance into higher wage roles. Four CHWC hospital systems participated in the study, which included a data scan, employer interviews, and an extensive employee survey. Access the full report here.